PACKAGING AND RECYCLING
We pay the packaging costs! Recycled boxes can be delivered to you. We apologise if they do not look nice, but we consider this to be a nature-friendly choice in the first place and also a way to lighten the load on our customers by not charging for packaging.
Shipping your package
The wording of the products in mygrashop means that packages are usually shipped within a short time. Shipments can vary from 2 to 10 working days after receipt of payment and are sent by express mail, with tracking. The delivery time varies depending on the material ordered, availability or if the products need to be specially manufactured. The shipping costs include packaging costs. The packaging costs are free of charge, while the transport costs are at your expense and vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. The boxes are reasonably sized and your items are well protected.
Delivery is made throughout Europe by express mail. Delivery times may vary depending on the location, volume and weight of the goods. Delivery is made in an average of 2/10 working days from the day following receipt of payment, depending on the availability of warehouses; the carrier delivers within 3/10 days from receipt of the package; without prejudice to the commitment of Mygrashop.it to respect the times indicated, Mygrashop.it will not be responsible for any delays. Delivery is made to the ground floor; there is no delivery to upper floors. At the time of delivery, the customer must check the integrity and correspondence of the number of packages with those indicated on the carrier's letter. In case of discrepancies, the customer must refuse the goods and dispute the difference directly with the carrier. Signing the delivery documents implies the customer's unconditional acceptance of the goods. The product page contains information on the availability of each product. In all cases, availability is constantly monitored and updated. However, as the Site may be visited by several users at the same time, it may happen that several users purchase the same Product at the same time. In such cases, the Product may be available for a short period of time, whereas it may be out of stock or not immediately available, as it must be restocked.